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5: Communicating Between and Among Internal Stakeholders

  • Page ID
    14883
    • Anonymous
    • LibreTexts
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    Since the 1950s, researchers have been very interested in how information is passed around the various levels of an organization’s hierarchy. How information is passed around an organization is commonly referred to as “communication structure,” and there are three dominant perspectives: channels, perceived networks, and observable networks.

    • 5.1: Introduction
    • 5.2: Formal Communication Networks
      The word “formal” describes adherence to a set of conventional requirements of behavior. Formal communication then consists of the rules and norms established by an organization for communicative behavior. A communication rule is a standard or directive governing how communication occurs within an organization. Communication rules are explicitly stated and may be found in your organization’s policies and procedures manual.
    • 5.3: Informal Communication Networks
      While formal communication networks are very important for the day-to-day functioning of any organization, there exists another set of communication networks that also dramatically impacts the day-to-day functioning of any organization. This second set of communication networks are called informal communication networks, or communication networks that do not exist within the structure of the organizational hierarchy.
    • 5.E: Exercises


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