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4.1: Communicating Cross Culturally

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    Several years ago, a popular American politician made a trip Latin America. At the airport of the host country, he emerged from the aircraft waving to the assembled crowd which included dignitaries and reporters from the local press. Someone asked the American politician how his flight had been. In response, he used his thumb and forefinger to flash the common "OK!" gesture in front of the news cameras.

    Leaving the airport, the American politician went for a short visit with local government officials. Next, he went to a major university to deliver an address. He was accompanied to the university by his official U.S. government translator who happened to be a military man in full uniform. The American politician's speech dealt with the United States' desire to help their Latin American neighbors by way of economic aid that would help develop their economies and better the economic conditions of the poor.

    The entire trip was a disaster. Why? Because, though the American politician's verbal communication was satisfactory, non-verbally he had communicated an entirely different message.

    When asked how his flight had been, the American had flashed what to him was a friendly, positive "OK" hand gesture. This act had been photographed by the news media and wound up on the front pages of local newspapers. While that hand gesture means "OK" in North America, it is a very obscene gesture in that part of Latin America.

    The university where the American politician chose to deliver his policy address had just been the site of violent anti-government demonstrations. The government had chosen the university site for his address in hopes of communicating their sympathetic understanding of students' position. The students, however, viewed the American politician as a friend of the local government who was invading their university with a military translator. The students interpreted the presence of a military translator as meaning that the American politician supported the policies of the local government.

    The American politician had communicated two radically different sets of messages: one verbally and one nonverbally.

    Communicating Between the Lines

    What is the first thing you notice about a person? Dress? Face? "Style"? Whatever, it is probably not his language. Though language may not be the most prominent characteristic of a person, it is certainly one of the most revealing. Until verbal communication is established, knowledge of a person is limited and one-sided. Language opens his side -- his thoughts, his interests, and his view of life -- in effect, himself.

    Language is spoken. Language is heard. The verbal, audible form of language is its most obvious characteristic. It consists of audible symbols expressed by the speaker. Our responses to these symbols vary according to our understanding of and familiarity with the specific language. Communication also occurs in a nonverbal, inaudible context. Certain body movements correspond with audible speech messages. In some cases, the associated body movement may replace speech altogether. A raised eyebrow may indicate "yes" or a hand movement signal "good-by."

    Language may also be in written form -- and thus no longer audible. Various alphabets, including hieroglyphics, pictorial, or phonetic orthographics have been used throughout history. To be sure, not every society has a written form of its spoken language. However, every language has the potential of being written, and every speaker of that language is a potential writer of it.

    Language communicates what members of a society need to know. It is a major tool of any social group, effecting loyalties based on past, present, or future events and relationships. Language can also disrupt society for it can destroy relationships and loyalties. The Apostle James' description of the tongue as a fire is an apt one. He exclaims: "Consider what a great forest is set on fire by a small spark" (James 3:5).

    This leads us to define language as verbal, systematic, and symbolic communication. Language is always verbal. Spoken language is the basis for all other forms of language: written language, sign language, and gestures. The written symbols stand for sounds.

    Language is not just something spoken; it is also systematic. All language is structured. There are relationships between actors and their actions and their modifiers. The structure formed by these relationships is called grammar. Every language has a grammar and its speakers follow its rules, whether or not they are aware of them. A five-year-old may not know the difference between a noun and a verb, but he can speak a grammatically correct sentence. Grammar gives meaning to language. It tells us who the actor is and who is being acted upon.

    Besides being verbal and systematic, language is also symbolic. We use symbols to stand for classes of things. These symbols are arbitrary and not directly related to the class of objects they represent. For example, there is nothing about the four-legged, furry animal that is man's friend that suggests "dog" or "perro" or "chien." These are simply sounds that the English, Spanish, and French have agreed to call that particular beast. Symbols are abstract. That is, we can talk about a dog that is not present or even one that has never existed. We can manipulate the symbol. Language is possible because human beings are capable of symbolic activity.

    While language is verbal, systematic, and symbolic, its function is communication. Indeed, we can even define language as communication. Language is a vehicle used to try to transport what is in one person's mind into another person's mind. It is a vehicle for abstract concepts.

    The phenomena of language

    Language serves as a bridge between the biological and cultural aspects of life. Malinowski dealt with seven key biological needs of human life: metabolism, bodily comforts, safety, growth, reproduction, movement, and health. Human beings, responding to these biological needs, form and perpetuate social structures and institutions designed to fill these needs.

    Language serves the social group by providing a vital avenue of communication among the group's members as they establish and perpetuate the institutions designed to meet their biological needs. Of course, communication is far more than simply verbal or even written language usage. It involves the sum total of message sent within the social context: organizational messages, positional and relational messages, as well as verbal and language source messages. By linking the past with the present, it assures the group that needs are being met, or it indicates that some reorganization of society is necessary.

    A student suffering in a stuffy, overheated classroom has several courses of action. The student can simply squirm uncomfortably. This will not accomplish much because he will probably be ignored. He could raise his hand (a nonverbal signal) and then say nothing. This might attract some attention, but no doubt he would be considered odd or foolish. If he tries nothing else, the heat will remain excessive. Language is needed. The situation can be remedied for the present and future if the student speaks to the teacher, and the teacher speaks to the maintenance department. The person assigned to the problem will also use speech to remedy the situation.

    Speech begins in the brain. The size and complexity of the brain allows complex speech. Numerous experiments have attempted to teach the higher apes to communicate with humans using speech. Although the apes can speak and be understood in limited ways, they will never duplicate human speech due to their limited vocal mechanisms as well as the limited complexity of their brains. This limitation affects their ability to form sounds, to develop complex sentence types, to correlate expression with meaning, and to transmit and teach this complexity to their offspring.

    Evolutionists have tried to explain language as a development from simple to more complex forms, or according to Otto Jespersen, from complex to simpler and thus more efficient expression. Perhaps their major pitfall was that they distinguished between "primitive" languages and "true" languages. "Primitive" languages did not qualify as fully developed languages. "True" languages were basically the European languages.

    In reality, all known languages are adequate expressions of the cultures in which they function. All languages have a regularity of structure, potential to express abstract concepts, and characteristics generally associated with "true" languages. It is significant to consider that some languages are more advanced than, but not superior to, others in the areas of technological and philosophical expression. The less advanced languages can be termed "local" and the more advanced, "world" languages. Even though all languages have the resources to express the same things, languages directly associated with industrial and urban growth have developed additional vocabulary and syntactic flexibility.

    Early attempts to explain language in more scientific ways assumed there had been a transition or development from unsystematic forms of communication to language proper (from grunting to actual words, for example). Linguists worked at trying to see how such a transition could have taken place. Edward Sapir deals with the transition of language from the expressive to the referential function. He felt that language had begun as a spontaneous reaction to reality. From there, it had developed into a highly specific symbolic system representing reality.

    The well-known linguist Noam Chomsky feels that primitive languages have never existed. He noted that language, wherever it is found, is full-blown and adequate for its usage by the social group.

    Language acquisition

    All human societies use language. The means by which the members of these societies acquire their language is of great interest to anthropologists and linguists. The following observations from Chomsky help in understanding this process:

    1. There is no evidence of any primitive languages. All known languages have full-blown grammatical structures and are capable of expanding to incorporate any new technology or concepts which enter that society. Not only are there no known primitive languages now, but also there is no evidence that such primitive languages ever existed.
    2. Children in every society begin learning language at about the same age. American, Mexican, Chinese, and Saudi children all begin acquiring their language at eighteen to twenty-four months of age. There is no known society where language acquisition begins earlier or later.
    3. Children in all societies learn language at the same rate. The Chinese child learns Chinese at the same rate as the American child learns English and the Mexican child learns Spanish. By the age of five, children in all societies have usually mastered the grammatical structure of their language.

    Based on these three observations, Chomsky has concluded that there is a readiness factor involved in language acquisition. He postulates that human beings have an innate language ability.

    Evolutionists have problems with Chomsky's scheme because he sees no evidence for the evolution of language. In fact, Chomsky's observations point to the sudden appearance of full-blown language. This, of course, would be in harmony with a Biblical creation position.

    Language in culture

    Language changes through time. As a result there are historical and comparative linguistic studies. Language also varies from location to location, resulting in the study of dialectology. The result of such language change and variation can be (a) a dialect -- when a smaller group has language varieties not common to the majority of speakers of the language -- or (b) an idiolect -- when a person has developed his own peculiar usage of the language.

    Dialects of languages can vary in pronunciation. For example, Central American speakers of Spanish pronounce c before e and i and z as the English c in city while in most of Spain they are pronounced like the English th in thin. Variation may also come in the grammar, when structures are changed by addition, replacement, or subtraction of grammatical units.

    Dialects may also vary in vocabulary. Those variations serve as reference points in dialect geographies. Certain social dialects of English use the term "pancake" for a very thin cake made of batter poured onto a hot greased surface and cooked on both sides until brown. Other English speakers call the same thing a "flapjack." Still others use the word "griddlecake" or "flannel cake." The reality -- the thin brown cake -- is the same even though dialects have developed different terms.

    Distinct sociocultural groups will also assign differing qualities to objects, animals, or people. In the United States, the dog is considered "man's best friend." In the Hebrew culture of Old Testament times, the dog was a despised animal.

    It becomes necessary, therefore, to shift from a concept of language as an expression of a culture, to one of communication through the use of language. Language is the servant of the culture that gave it birth. There is no sacredness of language apart from the large context of meaning established within a culture. Therefore, students in more traditional foreign language courses are often unable to speak that language when they enter the normal cultural setting of the language. The students have learned the language in relation to their own sociocultural values and perspectives, not those of the people who speak the language as their mother tongue. Fluency in a second language is often hindered by previously learned incorrect habits. Relearning of language skills takes a long time. Some never break the bad habits, and so, never gain fluency.

    Because language is learned behavior, it is therefore part of culture. Adaptation to one's cultural setting begins even before birth. Time schedules, for example, are cultural. The fetus is subject to his mother's time schedule before birth. After birth, feeding, sleeping, and other activities are some of the baby's first lived experiences. Each culture has its own time schedule. People in some cultures rise early; people in others retire late. The power of this routine is felt only when one leaves his own culture or subculture and moves into another with a clashing routine. The schedule is so internalized that forced change of schedule, or clash with another schedule, is emotionally disturbing and disrupting.

    Cultures vary in the values, qualities, or characteristics they assign to things, animals, or humans. Cultures, or sociocultural groups, also divide the entire universe in their particular pattern. Assignment of characteristics and categories is made to fit that pattern. Each society has its own division of the color spectrum. There are languages with only three vowels while others have twelve or fifteen vowels. In the same way, some societies have a limited inventory of colors while others have a much larger inventory. North American housewives can usually recognize and name more colors than can their husbands. Women working with fabrics can usually distinguish and name more fabrics than can the average housewife. However, any North American -- male or female -- probably distinguishes far more colors than will a Mayan Indian of Central America. To the Mayan, the color spectrum is divided into only five parts plus a sixth quality of "no color." Their language reflects this division of the color spectrum, assigning only six words to colors. Introduction of a color shade not recognized as one of these six calls for the creation of a new term, the borrowing from a language having more color categories, or the modification of the color word with such concepts as very light or dark, or some reduplication of the stem word to indicate intensity of color.

    Sapir and Whorf claim human beings are enslaved to their own cultural process of dividing the universe into categories and that thought patterns are based on language. They believe that linguistic categories are not the result of a process of thinking. Rather, the thought is dependent on already existing, arbitrary linguistic categories.

    H. Douglas Brown says their hypothesis can be demonstrated by the way various languages divide the color spectrum. All humans, with normal vision, see the same range of color. They all differentiate the same wave lengths of light. If language or linguistic categories were the result of thinking, we would expect the color spectrum to be divided into the same color bands in all languages. However, this is not true. In English, the color spectrum is divided into seven basic categories: red, orange, yellow, green, blue, violet, and purple. In Shona, a language of Rhodesia, the color spectrum is divided into three basic categories: cips uka (reds and purples at the two ends), citema (blues running into greens), and cicena (greens and yellows). In Bassa, a language of Liberia, the color spectrum is in two basic categories: hui (the blue-green end of the spectrum) and ziza (the red-orange end of the spectrum). The Zuni Indians of the American Southwest see yellows and oranges as a basic category, and the Taos Indians of New Mexico see blues and greens as a basic category. In Madagascar, Malagasy speakers distinguish over one hundred basic categories of color.

    Table \(\PageIndex{1}\): Lexical mappings of the color spectrum in three languages









    cips uka



    cips uka




    From Principles of Language Learning and Teaching

    Ethnoscience is the branch of anthropology concerned with the cultural aspects of cognitive structure. It is concerned with the effect of culture and language on the cognitive processes, that is, how does language affect how we think about and look at things? The Hanunoo have names for ninety-two varieties of rice while the English speaker would label them all rice. The Hanunoo sees ninety-two different things while the American sees one. The Eskimo has six names for snow, all of which we would call snow. We distinguish between a Ford Pinto, a Ford Mustang, a Chevrolet Vega, a Plymouth Duster, and many more makes and models of automobiles while the Hanunoo and the Eskimo will likely call them all "cars." Roger Brown concludes:

    The findings of ethnoscience and comparative semantics suggest that it is a rare thing to find a word in one language that is exactly equivalent in reference to a word in an unrelated language. If each lexicon is regarded as a template imposed on a common reality, these templates do not match up. On the level of grammar, differences of meaning between languages are more striking and probably of greater significance. Benjamin Whorf has described some fascinating differences and has argued that they result in unlike modes of thought.

    If reality were such as directly to impose itself on the child's mind, one would expect it to have imposed itself in that same form on the languages of the world. The ubiquity of linguistic nonequivalence suggests that reality can be variously construed and, therefore, that the child's manipulations and observations are not alone likely to yield the stock of conceptions that prevail in that child's society. . . . For any concept that is cultural rather than natural the problem set by the need to master its linguistic expression is sufficient to cause the concept to be learned.

    One's identity is manifested and defined partly by how that person responds to language within the sociocultural context. Identity is expressed in three primary ways: by the language one speaks, the degree to which one uses talk or silence, and by the use of nonverbal behavioral cues.

    The language and dialect of language that someone speaks identifies that person, if not to a specific location, at least to their being in or out of their dialect area. A native speaker of American English can easily recognize the various dialects of Boston, southern, Midwestern, or Texan speech. People also tend to identify others by the language they speak, as by saying someone is Spanish-speaking.

    North American society is a "talk" society. Silence is uncomfortable. It is difficult for an average American to spend more than a few moments of shared silence without speaking. It is not enough for a situation to be overlooked, apologized for, or clarified by actions. The actions must be explained verbally.

    It is not proper for an American subordinate to remain silent while being corrected. An American must respond verbally to show that the offense has been understood. A Filipino, on the other hand, remains silent while being rebuked. Any spoken word shows a lack of respect. The Filipino will also apologize with an action, for example, extending a favor to the one who has been offended, but saying nothing. What he has done is totally understood by the other.

    There are certain cultures and subcultures where language is taken very seriously. This is an international sore spot in the encounter between East and West. The Far Easterner tends to take language more seriously than the North American and reacts negatively to what he considers flippant usage.

    Language is thus a major means of communication among people. It is utilized in a variety of ways, depending on one's sociocultural background, his nationality, and his local and personal needs. It is also closely associated with specific situations: informal or formal, conversation or lecture, detailed or general, prose or poetry, direct and straightforward, or circuitous and indirect. People adapt their language according to their perception of the demands of the situation.

    One's degree of fluency in a language corresponds to that person's degree of response and awareness within the language setting. A person's fluency is thus more or less effective; response is more or less adaptive. The child who is attentive to language, responsive to current usage, and respectful to differential usage will probably grow up able to move into any social setting in his or her own society. That person will be perceptually fluent, rising to all the demands of the language. On the other hand, the child who ignores language nuance, assuming a person with different usage is odd, and who is unresponsive to current usage, will probably grow up ignoring language dynamics and be unable to adapt comfortably to the demands of social and geographic mobility. This will handicap that person within the context of his own culture and any cross-cultural experiences he may encounter.

    Language considerations enter forcefully into spiritual practice. Prayer is the medium of communication which human beings use to contact God. Prayer is primarily verbal, whether or not it is audible. Because language between men is based on the socialization process within one society and one's attitude to that process, habits are formed which, positively or adversely, affect the God/human being relationship. Prayer in the "closet" may be quiet, rambling, and in effect, inaudible or unintelligible to other people. Such rambling prayers are also tolerable in a small group. Taken into a larger group, however, these same characteristics, which may be admirable in small group prayer, generate utter confusion. God understands each prayer equally, but corporate prayer experience is hindered unless the language is adapted to the large group situation.

    Nonverbal communication refers to the process whereby a message is sent and received through any one or more human sense channels, without the use of language. Such messages can be intentional and conscious or unintentional and unconscious. A preacher's hand gestures during a sermon are usually intentional. Totally unconscious communication was effected by a woman who, seated with her legs crossed, punctuated the end of each sentence with a jerk of her leg as she read orally. Whatever the intention in the mind of the communicator, or whatever the level of awareness of the messages being sent, nonverbal communication is very powerful and significant in a person's life and in his interaction in the community.

    The patterns of nonverbal behavior are culturally defined. Yes or no messages are conveyed by the nodding or shaking of one's head. These patterns are part of the arbitrary selection of symbols of the culture (in some cultures the nodding up and down of the head means "yes" while in others it means "no"). These behaviors must be learned, along with language and other aspects of the structure of society, by new members entering the culture.

    Learning these nonverbal clues can present problems. The same symbol may transmit opposite messages in two different cultures, or two opposite signals may mean the same thing in the two cultures. The hand motion with fingers extended down from the palm and moved in rhythm toward the speaker signifies "goodbye" to someone from the United States but means "come here" to most Latin Americans. Yet, the Latin American symbol for "goodbye" is almost identical to the American symbol meaning "come here." Obviously, this can be confusing and frustrating. When a member of one culture visits or lives within another culture, he must master these signals until he perceives them according to the intent of the other person.

    Nonverbal communication is expressed and perceived through all of the senses -- hearing, touch, smell, sight, and taste. Nonverbal communication may also include body temperature, body movement, and time and space. For example, the person who perspires intensely when he is nervous is communicating that message with his "wet" clothes as though he had verbalized his nervousness. That the two messages, verbal and nonverbal, may not coincide is a fascinating study in the field of social psychology. The person who perspires heavily but claims he is not nervous may be either consciously trying to deceive or unaware of his motives in denying his nervousness.

    A young Mayan Indian man, viewing an elephant for the first time in a zoo, stood comfortably by the fence until the elephant approached him. By an unconscious movement, the Mayan gradually backed away from the fence until the elephant turned away. Then the young man moved gradually toward the fence. He was totally unaware of his actions. His description of the encounter was effusive, but he never mentioned any "fear" of the giant beast.

    Kinesic communication involves muscle or body movement. Specific messages are transmitted by hand waves, eye contact, facial expressions, head nods, and other movements. In an interpretive dance the movements of the entire body are high in message content. In fact, in certain Southeast Asian nations the interpretive dance is the primary nonverbal means of communicating to a group. The Thai easily read the symbolic message of the formal dance without its needing to be verbalized.

    Sometimes kinesic symbols cause frustration in cross-cultural encounters. North American eye contact is far too intense for a Filipino, who tends to break eye contact early. The Filipino breaks eye contact (1) to show subordination to authority, (2) to differentiate roles such as man and woman or adult and child, and (3) to indicate that staring is not proper behavior. The North American, even though placing low value on staring, encourages eye contact to show respect and trustworthiness.

    A Filipino woman in a North American class, resisting the culturally determined eye contact of a professor, eventually cried out, "You make me feel naked!" In other words, she was saying, "You stare at me as if you want to see right through me."

    Cultural factors govern body movement, determining what moves, when it moves, where it moves, and restrictions on movement. Hips may move in sports or dancing but not in the services of some churches. A child can move the body freely in gym but not in the classroom. A North American girl who grows up in Latin America may return home with more body movement as part of her flirtation pattern and find she is classified as "loose" among her peers. A Latin woman tends to move more of her body when men are present than does an American woman, although neither communicates loose morals within her own culture. When the North American girl moves into the Latin American culture, she may be seen as "cold." Conversely, when the Latin American girl moves to North America, she may be considered "loose."

    Proxemic communication implies relationships of space, duration, distance, territory, and the perception of these on the part of the participant.

    Standing patterns have been schemed by Edward T. Hall as intimate, personal, and public. North American intimate space extends two feet from the person; Latin American intimate space extends only a foot or so. This intimate-personal space border defines the space within which one feels uncomfortable in a personal, but not intimate, conversation. Thus, the Latin feels quite comfortable conversing just a foot away from the face of the other. When he moves that close to a North American, however, he is invading that person's intimate space. Such an invasion causes the American to react defensively with visible muscle tension, skin discoloration, and even body movements of "retreat."

    The following selection from Helen Keller illustrates the frustrating and exhilarating process by which one discovers a correlation between nonverbal and verbal experiences. For most of us, this process occurs gradually when we are too young to appreciate it. Helen Keller was old enough at the time to remember the experience later. We go through a similar process, although on a much smaller scale, when we become fluent in a second language.

    "The morning after my teacher came she led me into her room and gave me a doll. The little blind children at the Perkins Institution had sent it and Laura Bridgman had dressed it; but I did not know this until afterward.

    "When I had played with it a little while, Miss Sullivan slowly spelled into my hand the word "d-o-l-l." I was at once interested in this finger play and tried to imitate it. When I finally succeeded in making the letters correctly I was flushed with childish pleasure and pride. Running downstairs to my mother I held up my hands and made the letters for doll. I did not know that I was spelling a word or even that words existed. I was simply making my fingers go in monkey-like imitation. In the days that followed, I learned to spell in this uncomprehending way a great many words, among them pin, hat, cup and a few verbs like sit, stand and walk. But my teacher had been with me several weeks before I understood that everything has a name.

    "One day, while I was playing with my new doll, Miss Sullivan put my big rag doll into my lap also, spelled "d-o-l-l" and tried to make me understand that "d-o-I-I" applied to both. Earlier in the day we had had a tussle over the words "m-u-g" and "w-a-t-e-r." Miss Sullivan had tried to impress it upon me that "m-u-g" is mug and "w-a-t-e-r" is water, but I persisted in confounding the two. In despair she had dropped the subject for the time only to renew it at the first opportunity. I became impatient at her repeated attempts and, seizing the new doll, I dashed it upon the floor. . . .

    "We walked down the path to the well-house, attracted by the fragrance of the honeysuckle with which it was covered. Someone was drawing water and my teacher placed my hand under the spout. As the cool stream gushed over one hand she spelled into the other the word water, first slowly, then rapidly. I stood still, my whole attention fixed upon the motions of her fingers. Suddenly I felt a misty consciousness as of something forgotten -- a thrill of returning thought; and somehow the mystery of language was revealed to me. I knew then that "w-a-t-e-r" meant the wonderful cool something that was flowing over my hand. That living word awakened my soul, gave it light, hope, joy, set it free! There were barriers still, it is true, but barriers that could in time be swept away.

    "I left the well-house eager to learn. Everything had a name, and each name gave birth to a new thought. As we returned to the house every object which I touched seemed to quiver with life. That was because I saw everything with the strange, new sight that had come to me.

    "On entering the door I remembered the doll I had broken. I felt my way to the hearth and picked up the pieces. I tried vainly to put them together. Then my eyes filled with tears; for I realized what I had done, and for the first time I felt repentance and sorrow.

    "I learned a great many new words that day. I do not remember what they all were; but I do know that mother, father, sister, teacher were among them -- words that were to make the world blossom for me, "like Aaron's rod, with flowers." It would have been difficult to find a happier child than I was as I lay in my crib at the close of that eventful day and lived over the joys it had brought me, and for the first time longed for a new day to come. . . .

    "I had now the key to all language, and I was eager to learn to use it. Children who hear acquire language without any particular effort; the words that fall from others' lips they catch on the wing, as it were, delightedly, while the little deaf child must trap them by a slow and often painful process. But whatever the process, the result is wonderful. Gradually from naming an object we advance step by step until we have traversed the vast distance between our first stammered syllable and the sweep of thought in a line of Shakespeare.

    "At first, when my teacher told me about a new thing I asked very few questions. My ideas were vague, and my vocabulary was inadequate; but as my knowledge of things grew, and I learned more and more words, my field of inquiry broadened, and I would return again and again to the same subject, eager for further information. Sometimes a new word revived an image that some earlier experience had engraved on my brain.

    "I remember the morning that I first asked the meaning of the word, "love." This was before I knew many words. I had found a few early violets in the garden and brought them to my teacher. She tried to kiss me; but at that time I did not like to have anyone kiss me except my mother. Miss Sullivan put her arm gently around me and spelled into my hand, "I love Helen."

    "What is love?" I asked.

    "She drew me closer to her and said, "It is here," pointing to my heart, whose beats l was conscious of for the first time. Her words puzzled me very much because l did not then understand anything unless l touched it.

    "I smelt the violets in her hand and asked, half in words, half in signs, a question which meant, "Is love the sweetness of flowers?"

    "No," said my teacher.

    "Again I thought. The warm sun was shining on us. "Is this not love?" I asked, pointing in the direction from which the heat came. "Is this not love?"

    "It seemed to me that there would be nothing more beautiful than the sun, whose warmth makes all things grow. But Miss Sullivan shook her head, and I was greatly puzzled and disappointed. I thought it strange that my teacher could not show me love.

    "A day or two afterward I was stringing beads of different sizes in symmetrical groups -- two large beads, three small ones, and so on. I had made many mistakes, and Miss Sullivan had pointed them out again and again with gentle patience. Finally l noticed a very obvious error in the sequence and for an instant I concentrated my attention on the lesson and tried to think how I should have arranged the beads. Miss Sullivan touched my forehead and spelled with decided emphasis, "Think."

    "In a flash I knew that the word was the name of a process that was going on in my head. This was my first conscious perception of an abstract idea."

    Living rooms are often arranged in keeping with the personal space relationships of a culture. People may comfortably sit closer side by side than face to face. The Mayan equivalent of a living room is designed for standing or sitting only in the extremities on a log by the walls. A North American living room is arranged so that no one is farther than ten feet from another. If the room is larger than this, a conversation area will be arranged with the seats closer than the perimeter of the room would indicate.

    Public distance includes that space in which a person feels comfortable in a public area or gathering. The amount of this space will vary according to the situation. For example, when people are on an elevator, they will invade what would normally be considered each another's intimate space. However, reduced body movement compensates for this intrusion. The outer limit of public space is the maximum distance one feels he can maintain and still feel a part of the gathering. This usually means being within the sound of the activity, closer with a public address or farther away at a musical performance.

    Seating patterns are arranged with a purpose. Frequently, the pattern includes a focal point, the performer or speaker, with the audience arranged in rows or in a semicircle facing the focal point. In theater in the round, the audience surrounds the stage; but the focus is still on the actors. Involvement theater in the sixties attempted to bring everyone into the performance itself. This was resisted, however, by many in North American society because of public space preferences.

    Competition versus cooperation is also signaled by seating patterns. When desks are separated, competition is signaled. No one can copy the work of another. The seminar room, with people seated side by side around a table, signals cooperation because people can see and share in each other's work.

    Walking patterns are also part of public space involving schedule, direction, and distance. Certain Hebrew laws were built on the distance one could walk from his property in a day. A limit was placed on Sabbath journeys with that distance being called, logically, "a Sabbath day's journey." Hebrew people soon learned to carry some of their property with them and lay it at the end of one "Sabbath day's journey"; so they could then walk an additional distance from that property.

    The schedule of walking patterns concerns the time of day one may be seen in public in a given society. Among the Pocomchi in Guatemala, men can be seen sweeping the house and walking before 6:00 A.M. but never after that hour. Likewise, no one would be on legitimate business after 9:00 P.M. In the Philippines, Saturday night is a very late night. People stroll in the parks until 2:00 A.M. on Sunday. When visible numbers of blacks were permitted in private white colleges, pressure was put on these schools to make curfews later by a couple of hours and to serve breakfast later in the morning, since the day started "later" for blacks.

    Verbal and nonverbal behavior are what social interaction is all about. These skills are learned within the context of one's society. They are expressed as normal behavior within the settings defined by that society. Only through adequate grasp of the language and non-verbal aspects of the culture can communication be carried out.

    Contributors and Attributions

    This page titled 4.1: Communicating Cross Culturally is shared under a CC BY license and was authored, remixed, and/or curated by Kerry Osborne.

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