8.2: Active Listening in Interview Settings

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This definition is straightforward, but there are some important concepts that deserve a closer look. “Purposefully focusing” implies that you are actively processing what the speaker is saying, not just letting the sounds of their voice register in your senses. “With the objective of understanding” means that you will learn enough about what the speaker is saying to be able to form your own thoughts about the speaker’s message. Listening is an active process, as opposed to hearing, which is passive.

Being an active listener takes concentration and work. The principles of active listening are not hard to understand, but they are hard to implement and require practice to use them effectively.

Listening is a significant part of the interview process. However, active listening is even more important and it is vital to professional achievement. “Recruiters rank listening at the top of employers’ wish lists. People with good listening skills are more likely than others to be hired and promoted. Having read the above information on listening, we all need to make sure we are focused and concentrating on doing it well. Active listening is just not the famous nod of the head and or giving good eye contact. “Active listening is giving your undivided attention and acknowledging the message that is being delivered.” (10)

Even if the listener doesn’t agree with the speaker, it is important to acknowledge that the speaker has a right to their point of view, their ideas and their feelings. Be respectful of others’ opinions, and keep in mind that cultural differences can impact beliefs, values, and communication styles. Signs of distraction include looking away, humming, doodling, checking your phone, texting, or surfing the web. This communicates that you are uninterested in what the speaker is saying.(11)

Here are some things you can do to let the interviewers know you are actively listening:

Paraphrase questions before responding.
Communicate your appreciation for the question and repeat the question.
Don’t interrupt when questions are being asked or comments are being stated.
Lean forward when others are speaking and tilt your ear slightly towards the speaker.