5: Listening
- Page ID
- 147008
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Listening is a primary means through which we learn new information, complete tasks at work or school, and get things done in general. It also provides support to our relational partners. Listening to what others say about us helps us develop an accurate self-concept.
- 5.1: Listening vs. Hearing
- “Are you listening to me?” You may have been asked this question because the speaker thinks you are nodding off or daydreaming. Many of us mistakenly think of listening as a “passive” activity. We think we just need to sit there and let words wash over us. Yet the reality is different. Effective listening demands our active participation.
- 5.2: Stages of Listening
- The listening process can be broken into five stages: receiving, understanding, remembering, evaluating, and responding. In responding, there are multiple ways to provide feedback.
- 5.3: Listening Styles and Types
- If listening were easy, and if all people went about it in the same way, teaching listening would be much easier. One reason for the complexity of teaching listening is that people have ways of listening and there are various types of listening.
- 5.4: Poor Listening Habits
- The difficulty of listening lies both in poor listening habits and factors that interfere with listening.
- 5.5: Improving Listening Competence
- Competent listeners seek to improve their listening abilities.