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Discussion Questions/Conversation Starters

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    309861
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    Chapter 1:

    1. Think of a person you know who you think possesses a high level of communication competence. What makes you think this? What communication characteristics do they have that you might want to have yourself?
    2. What types of noise do you tend to find most distracting? Why?
    3. Come up with your own definition of communication. How does it differ from the definition in the book? Why did you choose to define communication the way you did?
    4. Use the transaction model of communication to analyze a recent communication encounter you had. Sketch out the communication encounter and make sure to label each part of the model (communicators; message; channel; feedback; and physical, psychological, social, relational, and cultural contexts).
    5. Identify some physical, instrumental, relational, and identity needs that communication helps you meet in a given day.

    Chapter 2:

    1. Recount a recent communication encounter in which perception checking may have led to a more positive result. What could you have done differently?
    2. Do you think "reliable narrators" (accurate storytellers) exist? Why or why not?
    3. What types of things tend to draw your attention first when you look around? Why?
    4. Which barrier(s) to self-perception do you think present the most challenge to you and why? What can you do to start to overcome these barriers?
    5. Discuss the notion that social media has increased our degree of self-consciousness. Do you agree? Why or why not?

    Chapter 3:

    1. Are there words you hear that make you want to stop listening to someone when you hear them? What are they and why?
    2. Recall a conversation that became awkward when you or the other person deviated from the social norms that manage conversation flow. Was the awkwardness at the beginning, end, or during a topic change? After reviewing some of the common norms discussed in the chapter, what do you think was the source of the awkwardness?
    3. Apply the triangle of meaning to a recent message exchange you had in which differing referents led to misunderstanding. What could you have done to help prevent or correct the misunderstanding?
    4. Following the ladder of abstraction, take a common word referring to an object (like bicycle or smartphone) and write its meaning, in your own words, at each step from most concrete to most abstract. Discuss how the meaning changes as the word/idea becomes more abstract and how the word becomes more difficult to define.

    Chapter 4:

    1. What does the phrase "it's not what you said, it's how you said it" mean to you? How can you change meaning without changing the words that you're saying?
    2. Identify some nonverbal behaviors that would signal a positive interaction on a first date and on a job interview. Then identify some nonverbal behaviors that would signal a negative interaction in each of those contexts.
    3. Discuss an experience where you have had some kind of miscommunication or misunderstanding because of cultural differences in encoding and decoding nonverbal messages. What did you learn in this chapter that could help you in similar future interactions?
    4. When someone sends you a mixed message in which the verbal and nonverbal messages contradict each other, which one do you place more meaning on? Why?
    5. Many people do not think of time as an important part of our nonverbal communication. Provide an example of how chronemics sends nonverbal messages in academic settings, professional settings, and personal settings.

    Chapter 5:

    1. Apply the strategies for creating listenable messages to a speech you recently gave or a speech you are currently working on. Which strategies did/will you employ? Why?
    2. Recall an instance in which someone gave you feedback that didn’t meet the guidelines that are listed in this section. In what ways did the person’s feedback fall short of the guidelines, and what could the person have done to improve the feedback?
    3. If I were to describe listening as a superpower, what do I mean by that?
    4. What's the biggest barrier to you listening effectively on a daily basis? Why?

    Chapter 6:

    1. Why can it be beneficial to have healthy differences or conflict in relationships? What are some potential consequences of having no conflict?
    2. When I say "all self-disclosure comes with risk," what do I mean by that? Why don't we just tell people everything about us on the first day we meet them?
    3. Answer the questions from the beginning of the section: Have you ever said too much on a first date? At a job interview? To a professor? Have you ever posted something on social media only to return later to remove it? If you answered yes to any of the questions, what have you learned in this chapter that may have led you to do something differently?
    4. Under what circumstances is it OK to share information that someone has disclosed to you? Under what circumstances is to not OK to share the information?

    Chapter 7:

    1. After reading about Social Exchange Theory, it’s easy to think individuals should leave relationships that are inequitable or when the costs outweigh the benefits, but why might someone stay in what appears to be a “bad” relationship?
    2. Describe a situation in which lying affected one of your interpersonal relationships. What was the purpose of the lie and how did the lie affect the relationship?
    3. How do you think technology has impacted the development of romantic relationships?
    4. Identify and describe a ritual you have experienced for each of the following: patterned family interaction, family tradition, and family celebration. How did each of those come to be a ritual in your family?
    5. Social network overlap affects a romantic relationship in many ways. What are some positives and negatives of network overlap?

    Chapter 8:

    1. Identify an intercultural encounter in which you did not communicate as competently as you would have liked. What concept(s) from the chapter would have helped you in this situation and how?
    2. What can happen when an individual's cultural identity isn't represented by a larger group?
    3. Think about the diversity in some of the shows that you watch. Before doing any research, write down the different cultural identities that you think are represented in a couple of your favorite shows or movies. Then go and actually research the show or movie (look up the cast online, etc.) to see if your perceptions matched up with reality. Are the shows diverse? Why or why not? If there are minority characters, are they portrayed in stereotypical or narrow ways?
    4. Do you ever have difficulty discussing different cultural identities due to terminology? If so, what are your uncertainties? What did you learn in this chapter that can help you overcome them?

    Chapter 9:

    1. Groupthink is a negative group dynamic that relates to cohesion and conformity pressures. Several historic events with far-reaching and devastating implications have been analyzed through the lens of groupthink. Choose one of the following examples, and do some Internet research on your own. Then explain how groupthink played a role in the event.
      • The Watergate scandal and cover-up (1972–74)
      • The space shuttle Challenger explosion (1986)
      • The rationale for the invasion of Iraq—specifically the supposed existence of weapons of mass destruction (2001–2)
    2. How might you handle group conflict differently in an academic context versus a professional context? Why? Include a reference to a specific type of conflict discussed in this section and discuss which conflict management strategies discussed in the chapter might be best in each context.
    3. Synergy is one of the main advantages of small group communication. Explain a time when a group you were in benefited from or failed to achieve synergy. What contributed to your success/failure?
    4. Recall a previous or current small group to which you belonged/belong. Trace the group’s development using the five stages discussed in this section. Did you experience all the stages? In what order? Did you stay in some stages more than others?

    Chapter 10:

    1. When you work in small groups, either formally or informally, do you have a type of role you tend to fall into? Do your best to explain using the group roles from the chapter.
    2. Describe the best leader you've ever had. What made them great?
    3. In what situations would a designated leader be better than an emergent leader, and vice versa? Why?
    4. Describe a situation in which you have witnessed a person playing one of the self-centered roles in a group. How did the person communicate? What were the effects? Now describe a situation in which you have witnessed a person playing one of the unproductive roles in a group. How did the person communicate? What were the effects?

    Chapter 11:

    1. In what ways does public speaking differ from interpersonal and small group communication?
    2. Why might public speaking require more planning and responsibility than other types of communication?
    3. Why is understanding the audience considered the first step in developing an effective speech, and how might a lack of audience awareness affect the success of a presentation?
    4. How can a speaker balance staying true to their message while still adapting it to the audience’s knowledge, attitudes, and expectations?

    Chapter 12:

    1. What are you most looking forward to or most dreading about giving speeches in this class?
    2. List three strategies you will try to manage your speech anxiety the next time you have to give a speech.
    3. What nonverbal adaptors have you noticed that others use while speaking? Are you aware of any nonverbal adaptors that you have used? If so, what are they?
    4. Working with a partner, read aloud what you’ve written of your speech and identify places that can be reworded to make it easier for you to deliver.

    Chapter 13:

    1. Of the four methods of informing (through definition, description, demonstration, or explanation), which do you think is most effective for you? Why?
    2. Getting integrated: How might you use informative speaking in each of the following contexts: academic, professional, personal, and civic?
    3. What are some ways that you can avoid becoming persuasive in an informative speech? List strategies.

    Chapter 14:

    1. What types of persuasive messages work best on you? Why? (Which commercials or ads make you want to go buy stuff?)
    2. Which of the fallacies have you seen recently? Either in media or in your daily lives. Explain.
    3. Ethos, or credibility, is composed of three dimensions: competence, trustworthiness, and dynamism. Of those dimensions, which is most important for you when judging someone’s credibility and why?
    4. Imagine that you will be delivering a persuasive speech to a group of prospective students considering attending your school. What could you say that would appeal to their safety needs? Their social needs? Their self-esteem needs?

    Chapter 15:

    1. Which function of mass media (information, interpretation, instructive, bonding, or diversion) do you think is most important for you and why? Which is most important for society and why?
    2. As we learned, many of the media messages that are exported from the United States to other countries end up supporting narrow stereotypes about US Americans. What media messages do you think would be better to export in order to allow other countries to see a more “accurate” picture of American life? Try to think of several examples of television programs, movies, websites, and so on.
    3. Aside from using social media to maintain interpersonal connections, how have you used social media to collaborate or share information?
    4. Discuss the ways in which new media have democratized access to information and allowed people to participate in more of a dialogue with media outlets, government officials, political candidates, and/or individuals.
    5. Do you find the constant connectivity that comes with personal media overstimulating or comforting?
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