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8.7: References

Last updated

Mar 11, 2024
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- 8.6: Summary and Review
- 9: Interpersonal Conflict

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Adler, R. B., Rosenfeld, L. B., & Ii, R. P. F. (2020). Interplay: The process of interpersonal communication (15th ed.). Oxford University Press.

Bishop, S.C., Hill, P.S., & Yang, L. (2012). Use of aggressive humor: Aggressive humor style, verbal aggressiveness and social dominance orientation. Ohio Communication Journal, 50, 73-82.

Cohn, A. (2017). In praise of positive feedback. Forbes. https://www.forbes.com/sites/alisacohn/2017/07/21/in-praise-of-positive-feedback/

Danielson, R. (n.d.) Remaining professional when you're frustrated. Lumen Learning. https://courses.lumenlearning.com/wm-businesscommunicationmgrs/chapter/remaining-professional-when-youre-frustrated/

Eurich, T. (2018, August 6). The right way to respond to negative feedback. Harvard Business Review. https://hbr.org/2018/05/the-right-way-to-respond-to-negative-feedback

Finkelstein, S. R., & Fishbach, A. (2012). Tell me what I did wrong: Experts seek and respond to negative feedback. Journal of Consumer Research, 39(1), 22-38. https://doi.org/10.1086/661934

Foreign Service Institute, (n.d.). Context is everything: Communicating in high- and low- context cultures. US Department of State. https://www.state.gov/courses/answeringdifficultquestions/html/app.htm?p=module3_p3.htm

Furlan, J., & Schneider, C. M. (2021, September 2). Receiving feedback doesn't have to be scary. here's how you can get most out of it. WBUR. https://www.wbur.org/npr/1030659507/receiving-feedback-doesnt-have-to-be-scary-heres-how-you-can-get-most-out-of-it

Gibb, J. R. (1965). Defensive communication. Etc: A Review of General Semantics, 22(2), 221–229. www.jstor.org/stable/42574118

Grant, H. (2013, January 28). Sometimes negative feedback is best. Harvard Business Review. hbr.org/2013/01/sometimes-negative-feedback-is

Hall, E. T. (1976). Beyond culture (1st ed). Anchor Press.

Kelly, L., Miller-Ott, A.E., & Duran, R.L. (2019). Pubbing friends: Understanding face threats from, and response to, friends’ cell phone usage through the lens of politeness theory. Communication Quarterly, 67, 540-559.

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Mayo Clinic Staff. (2022, February 3). Positive thinking: Stop negative self-talk to reduce stress. Mayo Clinic. www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/positive-thinking/art-20043950?reDate=14052022

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Parramore, L. S. (2014, June 5). The social death penalty: Why being ostracized hurts even more than bullying. Truthout. https://truthout.org/articles/the-social-death-penalty-why-being-ostracized-hurts-even-more-than-bullying/

Philippot, P., Chapelle, G., & Blairy, S. (2002). Respiratory feedback in the generation of emotion. Cognition & Emotion, 16(5), 605-627. www.tandfonline.com/doi/abs/10.1080/02699930143000392?journalCode=pcem20

Rockwell, D. (2015, March 19). Seven Positive Responses to Negative Feedback. Leadership Freak. Retrieved October 18, 2021, from https://leadershipfreak.blog/2013/11/13/seven-positive-responses-to-negative-feedback/

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University of Regina. (n.d). 5.3 Giving and Receiving Feedback. Pressbooks. opentextbooks.uregina.ca/learningtolearnonlineatfanshawe/chapter/give-and-receive-feedback/

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Wood, J. T. (2015). Interpersonal communication: Everyday encounters (8th ed.). Cengage Learning.

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