8.7: References
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Finkelstein, S. R., & Fishbach, A. (2012). Tell me what I did wrong: Experts seek and respond to negative feedback. Journal of Consumer Research, 39 (1), 22-38. https://doi.org/10.1086/661934
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Wood, J. T. (2015). Interpersonal communication: Everyday encounters (8th ed.). Cengage Learning.