1.5: College Resources Explained

“The Starry Night Jigsaw Puzzle” by Curt Smith is licensed under CC BY 2.0

Taking Personal Responsibility By Utilizing Resources

Later in this text, we will address the importance of personal responsibility and making SMART decisions. One of the most important ways you can demonstrate personal responsibility is by utilizing your HACC resources. Typically, if a student is struggling in any area, there is a HACC service or resource available to help. Seeking help is not always easy and takes courage and determination. This chapter will introduce you to the various resources available to you as a HACC student.

Advising

Every student at HACC is assigned an academic advisor. The College has both professional advisors and faculty advisors. Professional advisors have a large caseload of students, and their primary role consists of advising. Faculty advisors have a smaller caseload of students since their primary focus is teaching. Meeting with your advisor every semester is recommended to plan your classes for the following semester and into the future. These meetings will ensure you stay on track and that you are taking the appropriate classes. You can find your advisor’s name and contact information by logging into myHACC and looking under the light blue-gray box under “Academic Standing Information” on the right side of the screen or by using your "Student Profile" in MyHACC. Because advising appointments fill up as registration deadlines approach, you are encouraged to reach out to your advisor well in advance of registration. For example, if registration begins at the beginning of October, reach out in early September to schedule a meeting with your advisor.

Link to Advising: HACC Advising Department [

https://www.hacc.edu/Students/AdvisingCounseling/index.cfm ]

HACC’s Consultation, Advocacy, Referrals and Empowerment (CARE) Center

HACC cares about the success and well-being of students, and the CARE Center is here to help. HACC’s first priority is providing a high-quality, affordable, accessible education to all. However, some students need support outside the classroom in order to succeed inside the classroom.

HACC proudly established the Consultation, Advocacy, Referrals and Empowerment (CARE) Center as a single stop where students can go for assistance with non-academic challenges. This is a free resource available to all current HACC students. HACC is committed to providing excellent services to students no matter where they are.

Dedicated staff in HACC’s CARE Center will connect students to resources at the College and in the community to help with the following:

Table: CARE Center Services

Service	Description
Child care	Students may be referred to the KEYS Program for access to the Early Learning Resource Center and financially subsidized child care, or students are referred to community-based resources according to their region. Child care options are available at HACC’s Harrisburg and Lancaster campuses.
Food	The CARE Center maintains a database of food pantries, food banks and food distribution locations in HACC’s service area. Coordinators provide information and referrals to locations for students in need.
Health care	The CARE Center has established relationships with hospitals and clinics. Coordinators refer students to services and make them aware of low-cost and pro-bono healthcare services as much as possible.
Housing	The CARE Center maintains a database of shelters and housing assistance agencies in HACC’s service area. Coordinators refer students in need of housing to agencies and shelters.
Mental health services	If a coordinator meets with a student who is in crisis and requires mental health treatment, the coordinator refers the student to Mazzitti & Sullivan EAP Services.
Social services	Coordinators refer students in need of social services – including Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) – to the KEYS Program.
Transportation	CARE Center staff coordinate with the College’s bookstore to assist students with public transportation bus passes.

Link to CARE Center Information: HACC CARE Center [

https://www.hacc.edu/Students/CARECenter/index.cfm ]

Career Services at HACC

Career Services is here to help you from the start of your college journey and beyond. Career Services can assist you with many tasks including:

• Resume Writing
• Cover Letter Writing
• Mock Interviewing
• Job Shadowing & Internship Opportunities
• Major Exploration (for those undecided)
• Job Opportunities through College Central Network:

College Central Network (CCN) is available to students, alumni and employers. Full-time, part-time, seasonal, on-campus employment, internships and volunteer positions are posted. Valuable resources like podcasts, a resume builder, and Mentor Network are great tools you can use on CCN. HACC Career Services CCN [

https://www.collegecentral.com/hacc/ ]

For more information and resources, please visit the Career Services website at: HACC Career Services [

https://www.hacc.edu/Students/CareerServices/index.cfm ]

The HACC College Calendar

Knowing where to access the College’s calendar and having an understanding of semester start and end dates, break periods and deadlines is important to student success. To access the College calendar, please go to hacc.edu and click on the “Current Students” tab. Then select “College Calendars.” Make sure you select the appropriate year since several calendars will be displayed.

Link to access the College’s calendars: HACC College Calendars [

https://www.hacc.edu/Students/CollegeCalendars/index.cfm ]

College/Course Catalog, Student Handbook, Shared Goverance Policies (SGP's)

Students can locate the College/Course Catalog, Student Handbook, and Shared Governance Policies (SGPs) by logging into myHACC and scrolling down to the bottom right to the “Student Success Resources” box. The College/Course Catalog describes HACC’s history, lists services and college structures and provides details about all the majors (called programs) and courses offered at HACC, including needed prerequisites. The Student Handbook describes policies related to the rights, resources, and responsibilities of students. Students are expected to be aware of all policies within the handbook. Shared Governance Policies (SGPs) explain how HACC functions and accomplishes the day-to-day work of the college. SGPs relate to administrative functions, academics, student affairs, human resources and personnel and how HACC’s community presence is maintained.

Emergency Assistance Fund for HACC Students

What are emergency assistance funds?

Students can apply for emergency assistance funds if they are facing extraordinary financial circumstances. Learn more about these funds.

What can students use the funds for?

• Books
• Testing fees (for example, TEAS exams)
• Course-required items from HACC bookstores (for example, uniforms, equipment and supplies)
• Physicals and medical tests (for example, tuberculosis tests)
• Emergency auto repair expenses to attend in-person activities related to instruction (for example, clinicals and classes held on a HACC campus)
• Bus passes
• Childcare
• Personal home catastrophe (for example, fire or flood that directly affects your ability to attend classes)

Emergency assistance funds do not cover all expenses. Please see the link below for more information on who is eligible and how you can apply.

Link to Emergency Assistance Fund Information: HACC Emergency Assistance Fund [

https://www.hacc.edu/Paying/CanIGetAid/EAF.cfm ]

e2Campus Alerts

With e2Campus, you’ll be informed quickly when the College has immediate announcements, such as weather-related closings, delays, cancelations or emergencies. Notifications of these events will come right to your cell phone or email. To sign up for these alerts, please use the link below. HACC Public Safety and Security [www.hacc.edu]

Financial Aid

HACC’s Financial Aid Office is here to assist you and your family by providing information on ways to pay for your education. The Financial Aid Office can:

• Help you complete the Free Application for Federal Student Aid (FAFSA)
• Help you complete any financial aid paperwork you may need
• Provide advice on borrowing student loans
• Answer any question you have about the financial aid process

Make sure to check the Financial Aid tab on myHACC regularly and your HAWKMail to receive messages from the Financial Aid Office and to see any paperwork that might be required.

Link to Financial Aid: HACC Financial Aid [

https://www.hacc.edu/Paying/ContactFinancialAid/index.cfm ]

HAWKMail (HACC Student Email)

Your HACC email account also is referred to as HAWKMail, and checking HAWKMail regularly is key. Your HACC email account is what your instructors and the College will use to contact you and communicate with you. Some students have their HACC email forwarded to their personal email. Information on how to do this can be found in the link below.

HACC Email Information Link: HAWKMail [www.hacc.edu]

Instructor Office Hours

On your course syllabus, you should see office hours listed for your instructor. Office hours are open times that professors hold for meeting with students and do not require appointments. Every instructor treats office hours in a different manner. Some instructors may hold virtual office hours, while others may have in-person hours. Please check your syllabus for specific times and locations. When you struggle in a class or have questions, seeking help from the instructor is an important action to take.

Learning Commons at HACC

Each HACC campus has a Learning Commons where students are able to access student success services including the library, tutoring, testing, and technology support in one location.

Tutoring Resources at HACC

HACC offers free tutoring resources for all HACC students. Both in-person and online tutoring options are available. Any student at HACC may access the in-person or online tutoring regardless of whether you are taking classes at a physical HACC location or online. Tutoring services also include an online writing lab, study groups, and academic coaching.

Use the link below to find out more about online and in-person tutoring options: HACC Learning Commons [

https://libguides.hacc.edu/learningcommons/tutoring ]

Library Resources at HACC

The library has access to numerous resources including articles and newspapers in online databases, ebooks, streaming videos and media, as well as print books, and journals. The faculty librarians can help you navigate these resources and select materials that best meet your research needs. In several of your classes, a librarian may be involved to teach about information literacy. You can schedule a research appointment with a librarian via the library website below. The library also has access to online chat 24/7. Within the campus space, there are areas available for quiet as well as collaborative work. Computers are equipped with technologies you might use in a class, and printing is available. You also are able to check out equipment and devices such as laptops, iPads, and calculators.

Link to Library Resources: HACC Library [

https://libguides.hacc.edu/learningcommons/library ]

Testing Resources at HACC

The Testing Center in the Learning Commons provides a secure environment where students can take placement exams, specialized tests such as NCLEX or CLEP, as well as academic make-up exams when approved by your instructor. The Testing Center has both in person and online options available.

Link to Testing:HACC Testing Center [

https://libguides.hacc.edu/learningcommons/testing/home ]

Technology User Support

User Support offers technology assistance to students.You can drop in for a Zoom session, and the IT call center is available 24/7. If you do not have access to a computer, HACC has a technology and internet access loan program that allows students to borrow equipment for their classes. You can find out more about this program on the User Support web link below.

Link to Technology User Support: HACC Technology User Support [

https://www.hacc.edu/Students/Library/index.cfm ]

Mental Health Resources

HACC will pay for up to three counseling sessions per semester for a student in need of services. Our partner agency, Mazzitti & Sullivan EAP Services, Inc., provides comprehensive clinical mental health services to HACC students who are currently enrolled in credit classes.

This agreement allows students to access:

• A robust, national network of licensed and insured therapists
• Confidential help for a variety of mental health concerns, including depression, anxiety, stress, and relationship issues
• Options for face-to-face, telephonic, and on-demand virtual counseling
• Triage services 24 hours a day, seven days a week

Phone Options

• Call 1-800-543-5080 to speak to someone 24/7 or to schedule an appointment.
• Call 1-855-264-3248 if you use TeleTYpe (TTY)/Telecommunications Device for the Deaf (TDD.)

Online Option

• Go to Mazzitti & Sullivan EAP Services [mseap.com].
• Look for the "Employee" box and click "Complete This Form."
• When completing the form, under "Organization or Group Sponsoring Your Program," indicate you are a student.
• Click "Submit" at the bottom of the form.
• Expect your message to be returned by the end of the next business day.

Link to Mental Health Resources at HACC: HACC Wellness Resources [

https://www.hacc.edu/Students/WellnessResources/index.cfm ]

Safety and Security at HACC

The Department of Public Safety and Security (DPSS) provides public safety services to the HACC community. Their goal is to serve with integrity, efficiency and professionalism.

What does DPSS do?

• Provides continuous patrol of HACC campuses by foot, bicycle and marked and unmarked vehicles.
• Controls access to campus buildings.
• Inspects Campus property for safety deficiencies.
• Responds to and provides assistance during emergency situations.
• Maintains Lost and Found services.
• Provides Escort Services.
• Provides lock-out and jump start vehicle services.

What can public safety officers do?

• DPSS officers are not sworn as police officers. They may make arrests as private citizens for on-sight felony and retail/library theft detainment.
• Issue warnings and fines for violations of on-campus parking regulations.
• Ask for your identification to confirm you have lawful business on HACC campuses and property.
• Report criminal incidents to the local police.

What should I do if I witnessed criminal activity on HACC property?

• Immediately report any criminal activity you witness on HACC property to the appropriate campus Public Safety and Security Office.
• Report the activity to the appropriate police agency for your campus location.

Who can I call for public safety and security assistance?

• Harrisburg Campus - including Midtown —717-780-2568
• Gettysburg Campus —717-339-3528
• Lancaster Campus —717-358-2999
• Lebanon Campus —717-270-6368
• York Campus —717-801-3268

Can I make an anonymous criminal report to HACC's Department of Public Safety?

You may elect to remain anonymous when you report a crime to HACC's Public Safety and Security Department. Anonymous reporting is available via this link:

https://www.hacc.edu/AboutHACC/PublicSafetyandSecurity/Report-A-Crime.cfm

Please note that while reports made to security personnel, Campus Security Authorities, or other responsible employees of the college will be held confidential, disclosure of personally identifiable information may be mandated by law in the furtherance of a Title IX investigation. Individuals reporting should also consider that reports which withhold information may affect the ability of the College or outside authorities to conduct a timely and effective investigation of an alleged crime.

Scholarships for HACC Students

Did you know the HACC Foundation offers over 200 scholarships specifically for our students? Scholarship Information Link: HACC Scholarships [www.hacc.edu]

Some commonly asked questions can be viewed below:

Table: HACC Scholarship Information

Question	Answer
What are HACC Foundation scholarships?	HACC Foundation scholarships are FREE money to support you in reaching your educational goals. Scholarships can be used towards tuition, course fees, and materials from the Bookstore. Scholarships reduce your student loans and do not need to be repaid.
What kinds of scholarships does the HACC Foundation offer students?	HACC offers scholarships for both credit and noncredit program students. Over 200 individualized opportunities are available for both current and future students.
Information on (non-HACC) private scholarships	Please visit HACC Scholarships [www.hacc.edu] for more information on these private third-party opportunities. The HACC Foundation is not able to assist with questions for private scholarships. Please contact Grace Bahou at Email: HACC Scholarships.
Applying for credit or noncredit scholarships	Credit scholarships are for students in a degree or transfer degree program. Noncredit scholarships are offered to students in our Workforce Development courses. For more information on noncredit scholarships please visit
	HACC Scholarships [www.hacc.edu]

 

Student Access (formerly Disability) Services

Student Access Services is committed to an equal educational opportunity and full inclusion for students requiring accommodations for disabilities, temporary or permanent.

What is the purpose of Student Access Services?

Student Access Services has multiple purposes.

• Help students achieve educational objectives
• Offer support services
• Provide academic accommodations
• Promote a supportive learning environment
• Promote student independence, program accessibility, and a psychologically-supportive environment

How can students receive Student Access Services?

Contact Student Access Services to submit documentation of your disability. Once the documentation is received, an intake meeting will be scheduled with you. During this meeting, appropriate accommodations will be determined. Your assessment report must:

• Be completed by a qualified professional. These include medical doctors or licensed psychologists
• Be completed within the last three years
• Contain the evaluator's name, title, and assessment date
• Identify the disability, describe the limits it imposes and include recommended accommodations

Link to Student Access Services Information: HACC Access Services [www.hacc.edu]

Student Involvement

Get involved in campus life by joining student government or a student club or organization. Students who participate in student organizations usually are more satisfied with their college experience. By getting involved, you have the opportunity to:

• learn more about HACC
• meet a variety of people
• develop leadership skills

For more information on student government, clubs and activities at HACC, please visit the Student Involvement website below.

Link to Student Involvement: HACC Student Involvement [www.hacc.edu]

Transferring Services

According to four-year colleges and universities, students who complete their associate degrees at HACC are more successful than students who begin at the university as first-year students. Moreover, depending on the four-year institution, you can save thousands of dollars by completing your first two years at HACC. See this link for why you should complete your degree at HACC: HACC Programs and Courses [www.hacc.edu]

Transfer Resources Link: HACC Transfer Services [www.hacc.edu]

PRO TIP:

When I was in college, I was too shy and nervous to ask for help when I really needed it. Whether it was for a class assignment or help to decide my major, I would have rather figured it out on my own. This is one of the main reasons why I now work with college students. I want students to know and use all that is available because resources and services are there to help. I think it is great for students to have their go-to person on campus. It can be a faculty, an advisor, or the nice person who helped in the Welcome Center. There are many people on campus who are ready to help. Having that one person to feel comfortable to ask questions can be valuable. The college website is also a great resource for information. College events and opportunities like transfer events, professional and alumni panel discussions, career research resources and scholarships are posted to the website with information on how to get involved and participate. Try to search the website or the college portal for questions about financial aid, registration and course selection and most times, the answer is right there. Now, there are many services online like tutoring or library resources that can be accessed at any time. Taking the time to learn about the college, the offices, programs, services and resources will be so beneficial to get you to where you want to go.

- Ricole Jayman, Director, Student Success Coaching, Office of Student Success and Enrollment Management