2: Verbal and Nonverbal Communication
- Page ID
- 400354
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- 2.1: Introduction to Verbal Elements of Communication
- As we discussed in chapter one, when we use language to communicate, we are engaged in verbal communication. When we think of verbal communication we often focus on speaking, but both verbal and nonverbal communication can be spoken and written.
- 2.2: Improving Verbal Communication
- Communication skills are attained over time and with practice. Therefore, there are many things we can do to sharpen our skills to help us become more communication competent. We want to consider the reason for our communication, what goals we have, understand our perspectives, own our thoughts and emotions, and precision in the language we choose.
- 2.3: Using Words Well
- The section discusses language clarity through abstraction, ethical language usage, and creating whole messages. It emphasizes using clear and concrete language for effective communication and examines the ladder of abstraction model to demonstrate how language varies from concrete to abstract. Whole messages combine observations, thoughts, feelings, and needs to prevent miscommunication, while affective language and figurative speech can enhance meaning and emotional connection.
- 2.4: Introduction to Nonverbal Elements of Communication
- What personal experiences have you had when you did not understand what a person was “saying” with their gestures or facial expressions? Have you ever had someone get the wrong impression or message that you intended because they misread something you were doing nonverbally?
- 2.5: Definitions
- Nonverbals [sic] is everything that communicates but is not a word. This beautiful theater, it's communicating to us. How you sit is communicating to us. The things that you attach to yourself - a purse, a pen, a fancy car - all these things are communicating. How you look at others communicates. And all day long, we are communicating nonverbally. All day long.
- 2.6: The Roles of Nonverbal Communication in Interpersonal Communication
- Nonverbal communication is everywhere! It’s important for us to understand how nonverbal communication affects our behavior, perception, interpretations, and understanding. In this section we will take a look at some of the roles and functions of nonverbal communication in our daily lives.
- 2.7: The Channels of Nonverbal Communication
- One reason that nonverbal communication is so rich with information is that humans use so many different aspects of behavior, appearance, and environment to convey meaning. These types of nonverbal communication can vary considerably across cultures. In this section we examine the several types of nonverbal communication.