9: Groups and Problem-Solving
- Page ID
- 339727
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- Explain the relationship between group problem solving and decision making and distinguish between the two processes.
- Apply the seven-step problem-solving process: define the problem, analyze the problem, establish criteria, consider solutions, decide on a solution, implement the solution, and follow up.
- Compare different methods of group decision making, including voting, averaging, delegation to an expert, consensus, and leader-directed decision making.
- Apply critical-thinking and creativity strategies to group problem solving, including evaluating evidence, questioning assumptions, considering alternatives, brainstorming, and evaluating consequences.
- Evaluate group decisions and solutions by considering participation, available resources, costs and benefits, opposing perspectives, implementation, and outcomes.
- 9.1: Group Problem-Solving
- This page emphasizes the importance of effective group problem-solving, detailing John Dewey's seven-step process that starts with defining the problem and analyzing it from various perspectives. It highlights a case study of Kevin, Mariah, and Suri enhancing sales at Favorites through cost/benefit analysis and diverse strategies.
- 9.2: Group Decision-Making
- This page explores decision-making as the process of selecting actions, distinct from problem-solving. It covers group methods such as plop, delegation, voting, and consensus, emphasizing styles like autocratic and democratic. Consensus is particularly effective in cohesive groups, encouraging full participation and mutual goals.
- 9.3: Effective Strategies for Group Creativity
- This page compares the reproductive strategies of sea urchins and ostriches to illustrate different creative processes. It highlights the challenges of survival and innovation, promoting effective brainstorming techniques while addressing obstacles like blocking and social matching. The page encourages embracing diverse ideas and iterative approaches to enhance creativity and problem-solving, urging readers to reflect on their own creative experiences.
- 9.4: Critical Thinking, Problem Solving, and Decision Making
- Critical thinking helps groups evaluate information, question assumptions, consider alternatives, and avoid groupthink. Effective problem solving and decision making require evidence, respectful disagreement, and careful evaluation of possible consequences. A supportive group climate helps members reach informed decisions and learn from outcomes.
- 9.5: Chapter Review
- This page offers introductory exercises to develop critical thinking and problem-solving skills. It encourages readers to engage with various professionals to examine challenges, reflect on personal experiences, identify similarities, and consider course improvements. Furthermore, it invites collaboration on addressing issues and prompts personal reflection on recent proud decisions and the lessons learned from them.