8.4: Test Bank
- Page ID
- 144523
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Multiple-Choice
1. Conflict is inevitable.
*a. True
b. False
2. Conflict involves all of the following except:
a. An expressed struggle
*b. Independence
c. Perception
d. Clashes in resources
3. A direct approach conflict style is favored by cultures who view conflict as a good thing.
*a. True
b. False
4. In a/an _________ conflict style, sensitivity to hurting feelings or protecting the face or honor of the other is paramount.
a. Direct approach
b. Indirect approach
c. Emotionally expressive
*d. Emotionally restrained
5. The Intercultural Conflict Style Inventory posits that disagreements leading to conflict have two dimensions:
a. Affective and communicative
*b. Affective and cognitive
c. Afflicted and cognitive
d. Afflicted and communicative
6. This conflict style emphasizes a verbally direct and emotionally expressive approach to dealing with conflict.
a. Discussion style
*b. Engagement style
c. Accommodating style
d. Dynamic style
7. This conflict style uses indirect communication along with more emotional expressiveness.
a. Discussion style
b. Engagement style
c. Accommodating style
*d. Dynamic style
8. The seven-step conflict resolution model advocates for which conflict style?
*a. Discussion style
b. Engagement style
c. Accommodating style
d. Dynamic style
9. It is very difficult to turn a competitive conflict relationship into a cooperative conflict relationship.
*a. True
b. False
10. Which conflict resolution style is more associated with a culture labeled as individualistic?
*a. Dominating
b. Obliging
c. Integrating
d. Compromising
11. Seeking to find a solution that satisfies both parties is more associated with a/an
a. Dominating style
b. Avoidance style
*c. Integrating style
d. Compromising style
12. The strongest cultural factor that influences your conflict approach is whether you belong to an individualistic or collectivistic culture
*a. True
b. False
13. Which of the following is not one of the concepts of face from Conflict Face-Negotiation Theory?
a. Self-face
b. Other-face
c. Mutual-face
*d. Multiple-face
14. Conflict Face-Negotiation Theory recommends a four-skills approach to managing conflict across cultures. One of these is the Culture-based Conflict Resolution Steps. How many steps does this model include?
a. Five
b. Six
*c. Seven
d. Eight
15. Which of the following is NOT included in the four-skills approach in Conflict Negotiation Theory?
a. Mindful Listening
b. Mindful Reframing
*c. Communicative Agreement
d. Culture-based Conflict Resolution Steps
16. Which of the following statements would you expect to see from native English speakers who will typically qualify requests.
a. Bring me another cup of tea
b. Pass the ketchup
c. Turn the music down
*d. Could I have the salt
17. Conflict is less likely to come from language mechanics and more likely from mistakes in language pragmatics.
*a. True
b. False
18. This face-honoring skill requires the creation of alternative contexts to shape our understanding of the conflict behavior.
a. Mindful Listening
*b. Mindful Reframing
c. Collaborative Dialog
d. Culture-based Conflict Resolution Steps
19. Which of the following is not a positive function of conflict?
a. It prevents stagnation
b. It stimulates interest and curiosity
*c. It allows for the airing of grievances
d. It is the root of personal and social change
20. Knowing the general norms of a group predicts the behavior of a specific member of a group.
a. True
*b. False
Type: E
Short Answer
1. What does the term interdependent mean? Include an example as it relates to conflict.
2. How could ethnocentrism lead to misunderstanding in conflict?
3. Explain the concept of facework.
4. If you are an individualist in dispute with a collectivist, what should you consider? Also, if you are a collectivist in conflict with an individualist, what should you keep in mind?
Essay
1. Recall the conflict resolution styles of dominating, obliging, integrating, compromising, and avoidance. Provide an example of a situation when it would be appropriate to use each style.