10.4: Test Bank
- Page ID
- 144540
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Multiple-Choice
1. People who have developed good communication skills are often described as having communication competence.
*True
False
2. Which of the following is not one of the guidelines developed by NCA for what it means to be a competent communicator?
a. State ideas clearly
b. Recognize when it is appropriate to communicate
*c. Avoid conflict
d. Listen attentively
3. Competence enables us to:
a. Better cope with the unexpected
b. Adapt to the nonroutine
c. Connect to uncommon frameworks
*d. All of the answers enable competence
4. In this level of intercultural communication competence, the person may not have a strong knowledge of cultural differences and does not see any need to accommodate differences in communication styles or culture.
a. Conscious incompetent
b. Unconscious competent
c. Conscious competent
*d. Unconscious incompetent
5. As communication skills increase and the focus is on cultural concepts and communication styles, you become a(n) _________ communicator. You know that you are communicating well in the moment, and you can add this memory to your growing bank of successful intercultural interactions.
a. Conscious incompetent
b. Unconscious competent
*c. Conscious competent
d. Unconscious incompetent
6. This motivation makes intercultural communication a voluntary, rewarding, and lifelong learning process.
*a. Intrinsic
b. Extrinsic
c. Antitrinsic
d. All of the other answers are correct
7. Individuals who are intrinsically motivated toward intercultural communication may have a higher tolerance for uncertainty.
*a. True
b. False
8. Seeking out intercultural training demonstrates what aspect of building intercultural communication competence?
a. Motivation
b. Awareness
*c. Skills
d. Mindfulness
9. The most effective way to develop _______ is by direct and thoughtful encounters with other cultures.
a. Self-awareness
*b. Other-awareness
c. Mindfulness
d. Cognitive flexibility
10. The overall diversity of the United States means most people regularly interact with people who are very different from themselves.
a. True
*b. False
11. The ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories is referred to as:
a. Self-awareness
b. Other-awareness
c. Mindfulness
*d. Cognitive flexibility
12. Taking note of negative or defensive reactions you have to intercultural encounters demonstrates:
a. Self-awareness
*b. Reflective practices
c. Tolerance for uncertainty
d. Motivation
13. Members of _______ groups are often less motivated, intrinsically and extrinsically, toward intercultural communication, because they don’t see the incentives for doing so.
a. Dominant
*b. Nondominant
c. Majority
d. Minority
14. An individual’s attitude about and level of comfort in new and different situations is referred to as:
a. Self-awareness
b. Reflective practices
*c. Tolerance for uncertainty
d. Motivation
15. Our preferred patterns for “gathering information, constructing meaning, and organizing and applying knowledge” make up our:
a. Tolerance of uncertainty
b. Cognitive flexibility
c. Reflective practices
*d. Cognitive style
16. Uncritically accepting the dominant belief systems, relying on stereotypes, or prejudging someone based on their identities are all indications that we are:
a. Thinking without purpose
*b. Thinking under the influence
c. Acting before thinking things through
d. Judgemental thinking
17. _______ is a practice by which we acknowledge intersecting identities, both privileged and disadvantaged, and implicate ourselves in social hierarchies and inequalities.
a. Reflexology
b. Getting competent
c. Cognitive flexibility
d. Intersectional reflexivity
18. Knowledge of another language does not automatically equate to intercultural communication competence.
*a. True
b. False
19. This means of cultivating intercultural communication competence requires that we develop a sense of wonder about culture.
*a. Fostering attitudes that motivate us
b. Discovering knowledge that informs us
c. Developing skills that enable us
d. Acting in ways that meet our needs
20. Women in corporate environments may adopt masculine communication patterns, people who are gay or lesbian may self-censor and avoid discussing their same-gender partners with coworkers, and people with nonvisible disabilities may not disclose them in order to avoid judgment. These are all examples of:
a. Uncertainty avoidance
*b. Code-switching
c. Extrinsic motivation
d. Power encounters
Type: E
Short Answer
1. Explain how “thinking under the influence” (TUI) can help us hone our intercultural communication competence.
2. Describe an intercultural encounter that you had. How did this encounter help you develop other-awareness? If it did not, explain.
3. How has this course helped you build your intercultural communication competence? What will you do moving forward to continue this growth?
Essay
1. With a better understanding of intercultural communicator competence and the National Communication Association’s guidelines for what it means to be a competent communicator (1999). What are the main challenges to obtaining communicator competence? Given the challenges, what are ways to enhance communicator competence?