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4.5: Summary and Review

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  • Page ID
    136545

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    Summary

    In this chapter we have discussed what verbal communication is, including that it is symbolic, arbitrary and abstract, rule-governed, and shapes our worldview. Verbal communication is used in our everyday lives through defining our reality, reflecting our relationships, and conveying power and evolving. Language creates and maintains barriers that we should become aware of in order to be communication competent. We also discussed how language helps shape our relationships and how effective verbal communication facilitates relational growth. We can avoid defensive communication and bolster the language of responsibility. By understanding our verbal communication, we are able to increase our communication competence.

    Discussion Questions

    1. What is the difference between verbal and nonverbal communication? Think of an example of verbal communication that is not spoken? What about nonverbal communication that is vocalized?
    2. Explain the difference between the various rules that govern communication.
    3. What are pronouns? What pronouns do you use? Can the pronouns we prefer change over time? How and why? Why is it important to use someone’s preferred pronouns?
    4. In this chapter we discussed the importance of names and naming. What are your thoughts on last names? Would you take a spouse's last name? If you chose to adopt, foster, or have a child with someone, what last name would you want them to have and why?
    5. We discussed communication apprehension, how that changes the forms of communication that we use, and how it is a barrier to effective communication. Name a time when you have experienced communication apprehension. After filling out the PRCA-24, what tools would have helped you? Now that you know when you have the most communication apprehension, what thought processes could you change to become more communication competent?
    6. The chapter covered muted groups and four primary ways we can avoid muting others or being muted ourselves. Of these four strategies, which strategies would be easiest for you to apply in your life? What settings would these strategies work best in?
    7. We discussed several tools to help us improve our verbal communication. What two tools could you utilize and how would they help? Would the changes you make be small at first, and if not, how could you make these changes in a way that makes it easier for you to adopt?

    This page titled 4.5: Summary and Review is shared under a CC BY 4.0 license and was authored, remixed, and/or curated by Kristine Clancy, Tiffany Ruggeri-Dilello, Kim Yee, & Kim Yee (ASCCC Open Educational Resources Initiative (OERI)) .