7.6: Summary and Learning Activities

Summary

In this chapter, you learned about the importance of soft skills in the workplace as well as eight career competencies employers expect from employees.  You were informed about expectations of professionalism and ethics in the workplace and were given instruction in career management skills such as career exploration, resumes and cover letters, elevator speeches, and job interviews. 

Key Terms

• career fair
• 8 Career Readiness Competencies
• cover letter
• elevator speech
• ethics
• hard skills
• professionalism
• resume
• soft skills

Chapter Exercises

1. Start an e-Portfolio on Google.
   • An electronic or e-Portfolio is a great way for students to keep track of academic achievements, club involvement, leadership experience, and volunteer activities while they are enrolled in college. Your e-Portfolio should be built over time. Add new content each semester to record your new experiences, projects, and activities. Some of the information you include in your e-Portfolio can also be used to build your resume when you get ready to graduate.  To start building your e-Portfolio using Google, visit http://www.southwest.tn.edu/careerservices/docs/e-portfolio.pdf for step-by-step instructions. (Career Services)
   • Suggested e-Portfolio Categories:  1.  About me (your elevator speech) 2. Career assessment information (from Career Coach) 3.  Resume  4.  Class projects (recorded speeches, photos of artwork or other projects)  5. Activities (such as club membership, etc.)
   • For more information on the e-Portfolio, contact Career Services at Southwest. Phone: [phone] (Macon campus) 901-333-5511 (Union campus) Email: [e-mail]   Website: www.southwest.tn.edu/career-services/ Follow us on Twitter @SouthwestCareer
   • If you have not already done so, create and record an elevator speech to use in your search for internships or jobs. Include your elevator speech in your e-Portfolio.
2. If you have not already done so, create a resume using Optimal Resume. After having Career Services review it, include it in your e-Portfolio.
3. Search for and attend virtual career fairs at STCC to help develop your employment communication skills. For more information, visit www.southwest.tn.edu/career-services/.
4. Complete the Workplace Ethics Activity below.

Workplace Ethics Activity:

Making Informed Ethical Decisions

 

Teacher Instructions

Divide students into groups of three or four. Assign each group of students one of the following scenarios to read and discuss. Then, instruct students to follow the steps below for making ethical decisions. Each group should select a feasible alternative and be prepared to discuss their reasoning for selecting that alternative with the class. Other groups should challenge the decision and give appropriate feedback.

Scenarios

For all scenarios, assume you are employed by Best Computer Systems, a large computer manufacturing company with approximately 1000 employees. The company is in a large metropolitan area.

CASE 1: Lorna is an administrative assistant in the Human Resources Department. Her good friend, Bill, is applying for a job with the company and she has agreed to serve as a reference for him. Bill approaches her for advice on preparing for the interview. Lorna has the actual interview questions asked of all applicants and considers making him a copy of the list so he can adequately prepare.

CASE 2: Emily works in Quality Control. Once a year, her supervisor gives away the refurbished computers to the local elementary school. No specific records are kept of this type of transaction and Emily really needs a computer for her son who is in college. Her supervisor asks her to deliver 12 computer systems to the school.

CASE 3: Marvin is the secretary in the Facilities Management Department. He has just received a new computer and wants to try it out. Though his supervisor has a strict policy about computer use for business purposes only, he wants to learn the e-mail software more thoroughly than his training can provide. One good way to do this, he figures, is to write e-mail messages to his friends and relatives until he gets the knack of it. He is caught up on all his work and only has 30 minutes left to work today. His supervisor left early.

CASE 4: Richard and Conway are talking in the hallway about the employee benefits program. Conway, who has had some recent financial trouble, explains to Richard how the benefits program has a loophole that will allow him to receive some financial assistance that he really needs to help pay health care costs for his mother. Cathy, a fellow worker, overhears the conversation. Later, Cathy is approached by her supervisor who says he heard a rumor that some people were taking advantage of the company benefits program.

CASE 5: Jennie was recently hired to work as a receptionist for the front lobby. As a receptionist, she is responsible for making copies for the associates. Her son, Bruce, comes in and needs some copies for a school project. He brought his own paper and needs 300 copies for his class. If he doesn’t bring the copies with him, he will fail the project. The company copier does not require a security key, nor do they keep track of copies made by departments.

Steps for Making Ethical Decisions

1.   Identify the ethical issue or problem. 2.   List the facts that have the most bearing on the decision. 3.   Identify anyone who might be affected by your decision and how. 4.   Explain what each affected person would want you to do about the issue. 5.   List three alternative actions and identify the best- and worst-case scenario for each alternative, anyone who would be harmed by this choice (and how), any values that would be compromised by selecting this alternative, and any automatic reasons why this alternative should not be selected (legal issues, rules, etc.). 6.   Determine a course of action.

Skinner, Tonya.  Workplace Ethics Group Activity. Submitted to Merlot by Cathy Swift. Updated February 7, 2021. Retrieved on June 15, 2021.      http://lessonplans.btskinner.com/ethics1.html