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4.3: References, Key Terms and Concepts

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    American Sociological Association. 2019. “Code of Ethics.” Washington, DC: American Sociological Association. Retrieved November 6, 2019 (

    Bellman, Geoffrey M. 1990. The Consultant’s Calling: Bringing Who You Are To What You Do. San Francisco, CA: Jossey-Bass.

    Black, J. Stewart, David S. Bright, Donald G. Gardner, Eva Hartmann, Jason Lambert, Laura M. Leduc, Joy Leopold, James S. O’Rourke, Jon L. Pierce, Richard M. Steers, Siri Terjesen, and Joseph Weiss. 2019. Organizational Behavior. Houston, TX: OpenStax College.

    Brookfield, Stephen D. 1991. Developing Critical Thinkers: Challenging Adults to Explore Alternative Ways of Thinking and Acting. San Francisco, CA: Jossey-Bass.

    Bruhn, John G. and Howard M. Rebach. 2007. Sociological Practice: Intervention and Social Change. 2nd ed. New York, NY: Springer.

    Coser, Lewis A. 1956. The Functions of Social Conflict. Glencoe, IL: Free Press.

    Fisher, Roger and William Ury. 1981. Getting to Yes Negotiating Agreement Without Giving In. New York: Penguin Group.

    Freedom Learning Group. 2019. “Methods of Communication.” Portland, OR: Lumen Learning. Retrieved August 30, 2019 (

    Kirkpatrick, Shelley A. and Edwin A. Locke. 1991. “Leadership: Do Traits Matter?” The Executive 5(2):48-60.

    Kirkpatrick, Shelley A. and Edwin A. Lock. 2000. “The Best Managers: What It Takes.” Business Week 158.

    Lau, Joe and Jonathan Chan. 2019. Critical Thinking Web. Hong Kong: The University of Hong Kong.

    Locke, Edwin A., S. Kirkpatrick, J. K. Wheeler, J. Schneider, K. Niles, H. Goldstein, K. Welsh, and D. O. Chad. 1991. The Essence of Leadership: The Four Keys to Leading Successfully. New York: Lexington Books.

    Manz, Charles C. and Henry P. Sims, Jr. 1987. “Leading Workers To Lead Themselves: The External Leadership Of Self-Managed Work Teams.” Administrative Science Quarterly 32:106–129.

    Paul, Richard and Linda Elder. 2005. The Miniature Guide to Understanding the Foundations of Ethical Reasoning. Tomales, CA: The Foundation for Critical Thinking.

    Pillai, Rajnandini. Chester A. Schriesheim, and Eric S. Williams. 1999. “Fairness Perceptions and Trust as Mediator for Transformation and Transactional Leadership: A Two-Sample Study. Journal of Management 25:897-933.

    Thomas, Kenneth W. 1977. “Toward Multidimensional Values in Teaching: The Example of Conflict Behaviors.” Academy of Management Review 2:487.

    Tice, Elizabeth T. 2000. “What is Critical Thinking?” Journal of Excellence in Higher Education. Phoenix, AZ: University of Phoenix.

    Tuckman, Bruce W. 1965. “Development Sequence in Small Groups.” Psychological Bulletin 63(6):384-399.

    Tuckman, Bruce W. and Jensen, Mary Ann C. 1977. “Stages of Small-Group Development Revisited.” Group & Organization Studies 2(4):419–427.

    Viola, Judah J. and Susan Dvorak McMahon. 2010. Consulting and Evaluation with Nonprofit and Community-based Organizations. Sudbury, MA: Jones and Bartlett Publishers.

    Key Terms and Concepts

    Active listening

    Adjourning stage


    Code of ethics

    Conflict prevention strategies

    Conflict reduction techniques

    Conflict resolution


    Creative thinking

    Critical thinking

    “Do no harm”


    Facilitation skills

    Five modes of resolving conflict

    Forming stage

    Interpersonal conflict


    Norming stage

    Performing stage

    Professional associations

    Storming stage

    Strategic thinking

    Team or group development

    Transformational leadership

    This page titled 4.3: References, Key Terms and Concepts is shared under a CC BY-NC-SA 4.0 license and was authored, remixed, and/or curated by Vera Kennedy.

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