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8.1: Characteristics of Intercultural Conflict
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Conflict is integral to human relationships, arising from issues like money, time, religion, and politics. It is not just disagreement but an expressed struggle between interdependent parties with perceived incompatible goals and scarce resources. Communication is central to conflict, which can manifest in tension regarding goals, perceptions, and resources.
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8.2: Intercultural Conflict Management
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Managing conflict across cultures involves understanding the intertwined nature of conflict types, which can occur at personal, societal, or international levels. Resolution depends on the type of conflict, context, and relationships. Conflicts can be destructive or productive, competitive or cooperative. Cultural factors like individualism and collectivism significantly influence conflict approaches, with face negotiation theory highlighting the role of self-image in intercultural conflicts.