6.6: Interpersonal Skills in the Workplace

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Learning Objectives

After watching the video: Developing Interpersonal Skills, your should be able to

1. Identify 7 important interpersonal skills needed in the workpace or classroom.

2. Assess your own interpersonal strengths and weaknesses.

Interpersonal Skills in the Workplace

Watch the video at https://youtu.be/2n3iAuGyyrI

As you may well know, interpersonal skills are as essential in the workplace as they are in personal life. This video introduces you to 7 important interpersonal skills needed for the workplace or classroom. As you listen to the video, make notes. I suggest that you use the Close-Captioning (CC) tool. The following questions are to help you in your note-taking.

1. According to the narrator, what is meant by interpersonal skills?

This video lists 7 important interpersonal skills for the workplace or classroom. The following questions ask you to discuss each. There may be more than one questions about each of the 7 skills.

2. VERBAL skills- a Define verbal skills. b. What is the difference between a person with "good" verbal skills and a person with "poor" verbal skills?

3. Nonverbal skills. a. Define NONVERBAL skills. b. In this video, the woman has good nonverbal skills whereas the man is shown as having poor skills. What makes the nonverbal skills shown by the woman superior to those shown by the man?

4. Listening skills. a. Define Listening skills and give examples.

5. Negotiation skills. a. Explain what is meant by negotiation skills.

6. Problem-solving skills. a. What are problem-solving skills? Give examples.

7. Good decision-making. a. Explain what "good" decision making means.

8. Assertiveness. a. Explain what assertiveness means.

9. Now that you have learned about interpersonal skills, I'd like you to think about and analyze your own skills. Of the 7 interpersonal skills you just learned about, where do your strengths lie? In other words, which of these skills do you already have?

10. As far as the 7 interpersonal skills you just learned about, where do your weaknesses like? In other words, which interpersonal skills do you need to work on?

Reference

O'Reilly, Denise. University of Kwazulu-Natal. Developing Interpersonal Skills. https://youtu.be/2n3iAuGyyrI. Retrieved 28 July, 2021.