8.3: Why do companies need public relations?
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There was a time when many companies did not see the value of public relations, unless a crisis happened. Even now, some public relations professionals face challenges in convincing key executives of their value to the function of the company.
With the abundance of information readily available to audiences worldwide, companies are more vulnerable than ever to misinformation about their brand. An audience’s attitudes and beliefs about a company can greatly influence its success. Therefore, the public relations professional helps to monitor and control conversations about a company or client and manage its reputation in the marketplace. Viewing public relations as a key management function of a business or an essential strategy to manage one’s individual reputation will help accomplish important goals such as establishing trust among key publics, increasing news media and social media presence, and maintaining a consistent voice across communication platforms.
For more on the impact of reputation on business success, take a look at this article from The Entrepreneur.