9.5: Summary

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The intention of this chapter on quality assurance by design is to raise awareness of the importance of quality, and attempts to propose frameworks in order to ensure quality by design. E-learning quality derives from interdisciplinary approaches on learner-centred and social frameworks, and depends on organizations’ infrastructure, strategy, and vision. Web 2.0 signifies the current transition from the Industrial to the Information and Collaboration Age. Changes in the new ways that people work, learn, and entertain themselves are being established. It is therefore necessary to agree on specific quality standards in this transitional period. In general, quality refers to a fitness of purpose and excellence in performance defined on pedagogical and operational levels. In e-learning quality assurance is a planned and systematic review process to determine that equally acceptable standards are being maintained and enhanced. A summary of this chapter would include the following:

awareness of the importance of quality in e-learning
inclusion of all stakeholders in e-learning engineering
support for e-learning communities
dynamic evaluation

In this time of change, participation of all stakeholders in quality assurance processes will help the e-learning evolution in the 21^st century.