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9.10: Conclusion

  • Page ID
    306480
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    As we close this chapter, take a moment to reflect on how your understanding of conflict has evolved. We began by distinguishing intercultural conflict from interpersonal conflict, recognizing that culture adds layers of complexity to how we perceive, engage with, and resolve tension. We explored how perception, communication preferences, goals, and outcomes shape conflict dynamics, and how Face-Negotiation Theory helps us understand the role of identity and face needs in these moments. Through the Thomas-Kilmann model and Hammer’s Intercultural Conflict Style framework, we considered how our cultural orientations influence the way we respond to conflict. Finally, we practiced communication skills that support peaceful, constructive engagement. With this foundation, you’re now equipped to approach conflict not just with knowledge, but with a deeper sense of empathy, flexibility, and purpose—ready to navigate differences in ways that honor both your values and those of others.


    9.10: Conclusion is shared under a CC BY-NC-SA 4.0 license and was authored, remixed, and/or curated by Angela Hoppe-Nagao & Kim Yee, Cerritos College..